T&Cs at Royals Dog Grooming

Terms and Conditions

By registering with us, making an appointment and using our services, you agree to all of our Terms and Conditions and policies. We have the right to make changes and adaptations for the needs of the business at anytime.

We are a small, individual and independent family run salon. Our Terms and Conditions are in place to protect the operation of the business. We kindly ask you to be respectful towards our staff.

We do our best to inform you of any changes by updating this page, marketing emails, social media posts, posters in the salon and communication. We advise you to regularly check for any updates.

This page was updated Tuesday 4th March 2025.

Click one of the following subjects below to view our policies.

Cancellation Policy

Rescheduling or Cancelling

We kindly request 48 hours notice if you need to reschedule or cancel your appointment to avoid any charges.

Late Cancellations

Cancellations made between 24 and 48 hours before your appointment will be subject to a charge of 50% of the service fee.

Cancellations made within 24 hours of your appointment will be subject to a charge of 100% of the service fee.

Persistent late cancellations may result in full payment requested to be made upon booking or being banned from our books.

No-Shows

No-shows will be charged 100% of the service fee.

Persistent No-shows may result in full payment requested to be made upon booking or being banned from our books.

Future Bookings

Please note that any future scheduled appointments will be cancelled, and we won't be able to offer any of our services until any outstanding cancellation fees are paid.

Flexibility

We understand that things can change. If we're able to fill your appointment slot with another client, we'll happily waive the cancellation fee. However, this isn't always possible, which is why advance notice is so important.

Pick-Up Service

If you find yourself unable to make your appointment, our Pick-Up service may be an alternative option, depending on Sarah's availability (Mon-Fri). Please contact us as soon as possible to discuss this possibility.

Our Pick-Up Service is for locals to Houghton Regis for small dogs only.

Dogs Wellness

Your dogs health and comfort are our top priorities. If you need to cancel your appointment due to illness, infection, or a recent operation, we may ask you to speak with your vet before rescheduling.

This allows us to work together to develop a grooming plan that's appropriate and safe for your dogs current condition.

Veterinary records or notes can be helpful in this process and may be required upon booking your next appointment.

Late Arrival

We understand that unforeseen delays can happen, but to ensure the safety and well-being of your dog and to maintain our schedule, we have a late arrival policy.

If you are more than 15 minutes late for your appointment, we may need to reschedule and the service will be charged.

If we are unable to provide the full grooming service due to it overlapping our next clients appointment, we may offer a Maintenance Service, which includes a bath and fluff dry with the option to add some extras if we have the appropriate amount of time. In either case, you will be charged for the full grooming service you were originally scheduled for.

We prioritise the safety of the dogs in our care and cannot rush our groomers, especially when working with sharp tools, therefore its important to be on time.

Diary Adjustments

Our schedule is forever changing, and occasionally, we may need to adjust appointment times slightly to ensure we can offer our services within a good timeframe that fits in with our diary. We may call, text, or email to ask to move your appointment by up to 30 minutes.

In rare cases, larger adjustments may be necessary, and we will provide as much notice as possible. If we experience a cancellation and have an opening, we may contact you to see if you would be available to come in earlier. This is entirely optional, and we understand if you are unable to adjust your schedule. We will always try to minimise any inconvenience.

We understand that unexpected situations can arise, therefore we ask for your honesty so we can ensure we can give our best solutions at the time and we'll always do our best to work with you. However, now we have removed the requirements of deposit payments to confirm your appointment, it is important that consistent adherence to our cancellation policy is essential for us to maintain our business and continue providing services to all our clients. Keeping your appointment time ensures you receive your desired service and helps us serve all of our valued clients efficiently. Please be aware that repeat no-shows or late cancellations may result in the inability to book future appointments. We appreciate your understanding and cooperation.

Matting Policy

It is the owner’s responsibility to maintain their dogs coat in-between professional grooms by brushing with the appropriate tools.

To prevent any matting we highly recommend to brush your dog every day, especially the key areas to focus on are the ears, legs, tail and areas where the collar or harness sits. We can advise you what brushes to use and show you some brushing techniques. Please don’t hesitate to ask, we’ll be happy to help.

We will attempt to remove some knots and tangles but when a dog presents in a severely matted condition, trying to remove the matting can be lengthy and cause great discomfort and pain to your dog and when left, it can cause serious health complications.

In this situation we will have no alternative but to shave the whole coat, this is the kindest solution for your dogs welfare. We go by HUMANITY BEFORE VANITY. From then we can advise you on how to keep on top of your dogs coat with home maintenance and schedule your dog in for a regular grooming plan suited to their needs.

If your dog hasn't been booked in for a Full Groom and requires to be shaved, depending on our schedule for the day and the time we have, we may need to reschedule to another appropriate space.

When matting is present, it needs to be removed. We will offer you two options for us to remove the matts:

1 - Spot Clip the matted areas only and we will attempt to blend in the patches as much as possible, however this isn't always possible. When there are several matted areas we would not recommend this solution as not only will the groom won't be up to our highest standard but it'll also look a little silly and your dogs coat won't grow out evenly. This is very time consuming which isn't a good solution if you dog doesn't particularly like grooming.

2 - Clip the whole coat short and smooth for an even coat. The great thing is that hair surprisingly grows back quickly and clipping the whole coat will allow the hair to grow back evenly, allowing for the skin to breathe after being matted for so long and the coat will be more manageable to maintain . If you desire your dogs coat to be long then regular grooming and maintenance is crucial.

We charge for matted coats because it takes a lot of time and care in attempting to free your dog from these matts. Matting also blunts our equipment therefore will require sharpening or a complete replacement.

Charges will be discussed with you when we observe your dogs coat condition.

Matting Fees

Ears/Armpits £5.00 | Legs £10.00 | Full Body £20.00

We understand that matting can cause significant discomfort for your dog, and we always strive to provide the safest and most comfortable grooming experience possible. However, due to the nature of matted coats, there are increased risks involved. When clipping a matted dog, there is a higher chance of nicks or cuts, as the skin can be pulled and hidden beneath the mats. Additionally, matting can conceal underlying skin conditions that may become apparent after clipping. Therefore, while we take every precaution, we cannot be held liable for injuries caused during the clipping of a matted dog or for any skin complaints that were hidden beneath the coat.

We will never clip your dog without permission and before doing so, the risks and process of clipping a matted dog will be discussed with you and you will be asked to sign a waiver form. You may ask for a copy to take home.

Flea Policy

A friendly reminder

A gentle reminder to please regularly check and treat your dogs for fleas and to make sure that they are up to date with their treatments before coming into the salon.

Your dog should be a on a 4-week flea schedule.

It is your responsibility to ensure that your dog is free from any parasites before entering the salon.

If you think your pet has fleas, please DO NOT bring them on the premises. You must treat them at home.

Our 48-hour Cancellation Policy still applies.

Finding Fleas whilst Grooming

On arrival if we find your dog has an infestation of live fleas, we will have to send your dog home and the full grooming session will be charged to cover the cost of your appointment.

During grooming, if we do find your dog is carrying one or two fleas we will continue the groom and use flea shampoo to help stun the fleas. However if we do find an infestation of live fleas, we have the right to terminate the grooming session at any time and you will be asked to collect your dog immediately.

If your dog's groom is unfinished, we will invite you back once your dog is parasite free to finish the groom. This time and work will be charged for accordingly. If your dog is particularly long and usually has a short haircut, it is recommend to clip your dog to help the treatment for fleas.

Why do we have a Flea Policy?

This is to protect the welfare of all dogs in our salon as well as taking any home with us to our own pets.

Full Service + Flea Charge will incur to cover lost costs, cleaning and fumigating the salon.

Charges

Flea charge is £20.00

Flea shampoo is £5.00 and will automatically incur on your bill if used. Please note, flea shampoo is NOT treatment, it is used to shock the fleas and help remove the majority of flea dirt, larvae and eggs that may be sitting in your dogs coat. You can add this product onto your dogs groom anytime you bring your dog in.

There will always be an extra charge for fleas whether you were aware or unaware of your dog having them. We can identify by the size and amount of fleas on your pet as to whether they’ve had them for a long time.

Treatment

We do not apply any treatment for you.

We recommend to seek advice from your Vets for a treatment plan suitable to your dog.

Any topical flea treatment must be applied 48 hours before or after your dogs groom for it to work effectively.

We recommend you to regularly flea your dogs on a 4-week schedule.

Advise

You can purchase flea room foggers, shampoo and spray in-store. Please ask our team for advise.

Self Service

Please DO NOT bring your dog to use our baths if they have fleas. They must be treated at home.

0% Tolerance Policy

Our staff will always put all dogs welfare first, please be respectful whilst they follow our policy procedures.

Any kind of abuse towards the staff will not be tolerated and will result in all future appointments being terminated and removed from our books.

Well-Being

It's important to know...

It is the owner’s responsibility to advise us of any medical, physical, emotional issues, aggressive behaviours, allergies, sensitivities or pre-existing health conditions and treatments that their dog is currently receiving or has received prior to every grooming session.

Registration

We will require you to complete an online registration form about your dog’s health and well-being before your first visit and it is your responsibility to always keep us updated of any new health concerns or conditions so we can update your pets profile and make any necessary adjustments to your dogs groom.

Illness

If your dog is not feeling well (e.g. vomiting, diarrhoea, kennel cough,) please do not bring them to the salon for their own comfort and the safety of our other canine customers.

Injuries

If you dog has injured themselves or has an open wound, please inform us so we can inform you of the next steps. It may be that we need to reschedule the appointment and advise a Vet visit. We may need a Vet Report to check that it's safe to go ahead with the grooming appointment.

Bitches in Season

We are unable to accept bitches who are in season.

Your dogs behaviour can change whilst in season.

They also relief a chemical that other dogs can sense which can change their behaviour.

Pregnancies

We are unable to accept pregnant dogs and female dogs that are still feeding their young.

We can accept your dog once the pups have been weened off from Mum. Don't forget to introduce your Puppies to grooming once they are 12 weeks old and had both vaccinations.

Hyperactive & Nervous Dogs

If your dog is generally a hyperactive or nervous dog, taking them for a long walk before their groom will help keep them calm, making it a more enjoyable time for your pooch and groomer.

Cancellations due to Well-Being

Your dog's health and comfort are our top priorities. If you need to cancel your appointment due to illness, infection, or a recent operation, we may ask you to speak with your vet before rescheduling.

This allows us to work together to develop a grooming plan that's appropriate and safe for your dog's current condition.

Veterinary records or notes can be helpful in this process and may be required upon booking your next appointment.

Aggressive Dogs

Health and safety is our priority for both our groomer and pets during the grooming process.

You must inform us if your dog has any behavioural issues or has bitten before so we can work with your dog in the safest way possible for everyone.

We have the right to work in a safe environment and therefore reserve the right to refuse any groom or stop treatments at any time.

If your dog starts to show any signs of aggression or attempt to bite, we will continue the groom using an appropriate muzzle and we will monitor your dogs stress levels. If we feel they are becoming too stressed or aggressive, we may have to stop the groom and we'll advise what to do going forward.

If a member of staff at the salon feels they are unable to carry out or continue a groom or service due to safety regarding an aggressive dog, they will stop immediately and payment for the service scheduled is still to be completed for our time and efforts.

You will be required to collect your dog as soon as we call. If your dog is aggressive we can only advise you to seek a behavioural specialist for the safety of everyone. Under the Dangerous Dogs Act (2014) you may be prosecuted if your dog is out of control in a public or private place, including a dog grooming salon.

A gentle reminder to please respect our staff whilst they follow our policy. We are here to help and advise as best as we can for the comfort and welfare of your dog.

Arrival

Arriving to the salon

On arrival dogs must be brought in on a short leash. Even if your dog listens to their commands well and loves other dogs, we may have a dog inside that doesn’t, so please be mindful of this.

If you forget your leash, please ask to borrow one from us to get your dog from the car.

Arriving early

We are a small salon and have limited space, arriving early could overlap another clients appointment and cause disruption or delay.

Please do not arrive earlier than 5-minutes before your scheduled appointment.

If we are ahead of schedule we will attempt to contact you to see if you would like to come in earlier.

Toileting

A relieved dog, is a happy dog...

Please toilet your dog before bringing them into the salon.

A relieved dog will be more comfortable for their grooming session.

If they do their business outside of the salon and in the public area, please pick it up.

We sell poop bags at the counter if needed.

Please keep your dogs from urinating on walls and furniture inside the salon and outside around the communal areas. If they do urinate inside or outside the salon, please make us aware so we can wash this away.

Collecting Your Dog

Pet owners are not permitted to wait in the salon unless your pet is extremely anxious or has any behavioural issues and we need your assistance to help calm your dog as agreed as part of their grooming plan. We will not be held liable for any accidents or injuries caused during this time. If the groom becomes unsafe for any parties, we have the right to terminate the groom at any time.

Please do not arrive early to pick up your dog as this will disrupt the groom. The excitement of your dog seeing you may make it more difficult to finish the groom to a high standard.

We will call you when your dog is ready.

Be ready for our call. Should you have any other appointments or things to do fitted around your dogs grooming time, please be ready to collect your dog at any time during our appointment.

Be ready to collect your dog straight away. As much as we would love to give the fuss and attention to your adorable pets, we are very limited on space. Our schedule is booked by appointments so please be on time to help us be on time for others.

Failure to collect your dog within 15-minutes of us making contact, may incur a £5 charge for every 15minutes it takes for you to arrive. (within reason) Please be ready for our call.

If you need extra time to arrive, inform us on arrival so we can call you "X" amount of minutes before we are due to finish the groom.

Please refrain from coming into the salon or being in view of the salon as the excitement for your dog to see you can disrupt the groom.

When collecting your dog, payment will be taken before we handover. If you would like any changes made to the cut, please just ask and we'll be happy to alter anything.

Working with live animals, things can change. There may or may not be delays and we'll keep you updated.

Appointments & Online Booking

Online Booking

When using our Online Booking System, please use your email address you registered with us to prevent the system from creating a duplicate and separate profile.

Our Online Booking System allows you to choose a groomer. If you do have a preference please inform us so we can make note of this on the system as sometimes where our schedule changes we may need to juggle our diary around between groomers.

How to make an Appointment

Making an appointment must be made over the phone or using our Online Booking System.

We also take bookings over Facebook Messenger, Instagram Direct Messaging or WhatsApp but please be aware the appointments we say are available are on a first come first serve basis. If you do not respond to us promptly, the space offered to you may be taken by the time you respond. We cannot not hold any appointments.

Appointment Confirmation

Your appointment is only confirmed when you receive a confirmation email. If you do not have an email, we will verbally confirm this with you and we may send a confirmation text.

Making a change to your Booking

If you need to change the grooming service you've scheduled in for, please make us aware 24-hours before your appointment as this will allow us to adjust the diary. (For example you've booked in for a Full Groom but now only require a Bath and Blow Dry only.)

Informing us at your appointment time will result in being charged for the appointment you have scheduled for.

Vaccinations, Fleas and Worming Treatments

All pets should be up to date with their vaccinations, worm and flea treatments prior to grooming. This is to protect all of our customer’s pets well-being.

Grooming Time

We make every effort to give you an estimated time for grooming, but due to unforeseen situations, these timings can sometimes be disrupted.

We will try to give you as much notice as possible should there be any changes or delays to your grooming time.

Our groomers are all trained in Dog Grooming, have different styles and techniques and work at different paces that work with your dog. Sometimes your dogs groom may be quicker or slower than before, especially when using a different groomer. You may request to have the same groomer. Please make sure you inform us so we can keep a record of this. Keep in mind this may limit availability to you.

We want to make grooming as relaxing as possible for your pet. We will especially not rush a nervous or elderly dog through grooming, they may well need a break between stages of grooming. However, at the same time, we don’t want to keep them here longer than necessary if they are stressed or barking and causing other dogs to become stressed. In some cases it may be recommend to split the groom in stages for the comfort of your dog. A grooming plan will be arranged with you and the price may be subject to change.

Pricing

The price we give is an estimated “from price” based on the breed, size, coat condition, products, temperament and requirements.

We may ask you to visit for a "Meet and Treat" to assess your dogs coat type and condition and we will discuss the pricing.

Dogs which require additional time due to the condition of their coat or require extra attention with a second groomers assistance will incur an additional charge. We reserve the right to alter the price given in these circumstances.

You may request to add on extras such as Luxury Spa Products for a very special groom for your dog or other services such as Ear Plucking or Anal Glands and will be charged accordingly.

Loyalty Card Scheme

As from March 2025 we have discontinued our Loyalty Cards.

Customers that still have their Loyalty Cards can collect their stamps until the end of 2025.

We will grant any loyalty discounts you have gained until the end of 2025.

As from 2026 we will not be granting Loyalty Card discounts.

We plan to introduce more special offer and discounts throughout the year.

You can still earn 15% OFF every 6th groom for your loyalty by joining our VIP membership scheme.

Special Offers/Discounts

Any discounts or special offers provided by us are subject to the advertised terms and conditions specific to that offer at that time.

Only one discount can be used at one time.

Payments

We now only accept payments by cash (preferred) or bank transfer.

Payments must be finalised on the day of your dogs groom when collecting your dog.

Grooming

Grooming is a basic requirement for your pet and is a major part of ownership. Pet’s need physical maintenance and regular grooming is vital to health and comfort.

We do not offer a full grooming service without a bath. A professional bath, brush and blow dry is included with every grooming appointment, this produces a good base and finish for your dog’s haircut.

We strive to cut your pets hair as close to what you’d like, however sometimes it’s easier to notice things at home than during the excitement of reuniting with your pet. If for any reason you’d like us to tweak your pet’s haircut, call us within 48-hours so we can welcome you back within 5 days of your appointment and we will correct any issues at no charge, this does not include a bath.

If for any reason there are any concerns after your dogs groom, please get in touch with us to seek advise.

Full Grooms

We provide Full Grooms according to the coat type of your dog. All grooms are individually priced to the requirements of your dog.

What is included in a Full Groom?

A bath with Peanut and Pickle natural vegan shampoo suited to your dogs coat and skin type.
Towel Dry and Blow Dry with our high velocity dryers. Happy hoodies (which acts as ear protection) will be used for dogs that dislike loud noises.
A complete brush through the coat to detangle and remove knots or De-Shed to remove dead hair.
Nail Clipping - please note we can only cut them down to where the quicks are. Some dogs naturally have long quicks and we advise lots of pavement walking to help file them down to enable us to cut down the nails further.
Ear Cleaning - if your dog is prone to ear infections or their ears look inflamed then we advise to seek your Vet.
Finishing off with a spritz of cologne to smell extra fresh. (If your dog has skin allergies please make us aware)

Some but not all breeds will also receive:

Hygiene trim around the sanitary area.
Coat clipped or scissor trim to the breed standard or customers requirements or to the dogs needs.
Paw pads clipped - any overgrown hair between the pads removed.
Paw Tidy - hair around the paws trimmed.
Visor Trim - hair in-front of the eyes trimmed so your dog can see clearly.
Tail Trim

Matted coats will incur an additional charge.

Maintenance Grooms

We offer a “Maintenance Groom” service available to dog breeds that require a "mini groom" in-between their full grooms to help with the upkeep of their coat. This is offered to fluffy / curly / wooly / long / double coated dogs.

What is included in a Maintenance Groom?

A bath with Peanut and Pickle natural vegan shampoo suited to your dogs coat and skin type.
Towel Dry and Blow Dry with our high velocity dryers. Happy hoodies (which acts as ear protection) will be used for dogs that dislike loud noises.
A complete brush through the coat to detangle and remove knots or De-Shed to remove dead hair.
Nail Clipping - please note we can only cut them down to where the quicks are. Some dogs naturally have long quicks and we advise lots of pavement walking to help file them down to enable us to cut down the nails further.
Ear Cleaning - if your dog is prone to ear infections or their ears look inflamed then we advise to seek your Vet.
Finishing off with a spritz of cologne to smell extra fresh. (If your dog has skin allergies please make us aware)

You have the option to add any extras to the groom such as nail clipping, ear cleaning for example and these are charged at the service standard price.

If there is any matting that may need removing by clipping, a standard matting fee will be charged or you may need to be rescheduled for a Full Grooming Service.

Maintenance Grooms are charged by the size of your dog - S, M, L, XL

Puppy Grooms

We provide Puppy Introductory Grooms according to the coat type of your dog. All grooms are individually priced to the requirements of your dog.

Puppy Grooms do not include a full haircut as puppy coats go through changes whilst they mature.

We recommend to introduce Puppy Grooming from the age of 12 weeks or after their vaccinations, up until they reach 5-6 months as early exposure to grooming tools, sounds and handling puppies will be beneficial and help them become comfortable with the process and their surroundings, ready for Full Grooming in adulthood. This will also help keep their coat and skin in good health.

What is included in a Puppy Groom?

A bath with Peanut and Pickle natural vegan Puppy Shampoo suited to your dogs coat and skin type.
Towel Dry and Blow Dry with our high velocity dryers. Happy hoddies (which act as ear protection) will be used for dogs that dislike loud noises.
A complete brush through the coat to detangle and remove knots or De-Shed to remove dead hair.
Nail Clipping - please note we can only cut them down to where the quicks are. Some dogs naturally have long quicks and we advise lots of pavement walking to help file them down to enable us to cut down the nails further.
Ear Cleaning - if your dog is prone to ear infections or their ears look inflamed then we advise to seek your Vet.
Finishing off with a spritz of cologne to smell extra fresh. (If your dog has skin allergies please make us aware)
Plus a complimentary Bow Tie on their first Puppy Groom to look extra smart.

Some but not all breeds will also receive:
Hygiene trim around the sanitary area.
Paw pads clipped - any overgrown hair between the pads removed.
Paw Tidy - hair around the paws trimmed.
Visor Trim - hair in-front of the eyes trimmed so your dog can see clearly.

Puppy Introductory Packages

Puppy Packages have a special offer - 4 Puppy Grooms for the price of 3.

To be eligible, your puppy must be 12 weeks old for their first Puppy Groom and attend their remaining Puppy Grooms every 4 weeks. (1st - 12 weeks old, 2nd - 16 weeks old, 3rd - 20 weeks old, 4th - 24 weeks old)

Puppy Groom & Starter Kit

Kickstart your your pups first grooming experience and continue it at home. Continue to desensitising your Puppy at home with our starter kit.

First Puppy Single Session & Starter Kit, Long Coat, Small-Large Puppy includes:

One Puppy Groom
One Slicker Brush
One Comb

First Puppy Single Session & Starter Kit, Short Coat, Small-Large Puppy includes:

One Puppy Groom
One Shed-master Brush

Prices vary depending on puppy size and brush size.

My dog is over 6 months old and has never been groomed...

If your dog is over 6-months old and has never been groomed before, please get in touch for us to discuss what the best steps will be to begin introducing grooming to your dogs routine.

Hand Stripping

Hand Stripping is offered to dogs with hair that is strippable. If your dogs coat has been clipped before, your dogs coat is likely not to be strippable.

Hand Stripping is done by plucking/pulling the hairs out in the direction of the growth. We used hand stripping knives or stones for this procedure.

Hand Stripping can take anywhere between 2 - 4+ hours so dogs must be able to tolerate hand stripping itself and standing for long periods of time.

If your dog has a skin condition or if at the date of the hand stripping appointment your dog has signs of skin irritation, then we should not attempt to strip your dog until the problem is resolved.

A dirty coat (not matted), is easier for us to strip so we can grip the hair to pull it out so therefore we do not bath before this process. We ask for you to not bath your dog in the week before the hand strip.

Removing hair from the follicles leaves pores open. For this reason we don't usually bath dogs after the stripping process as it can make the dogs skin susceptible to infection, however you may request for us to bath them and the price will reflect in this. We will use cool water to help close the pores and we'll shampoo your dog in antibacterial shampoo.

Royals Dog Grooming will not be held liable for any infections that are caused before, during or after the hand stripping process.

If your dog hasn't been hand stripped by us before, we would require you to book in for a free consultation so we can check their coat condition and schedule your booking in appropriately.

Double Coats

We will always advise against clipping double coated dogs, whether that's to "keep them cool" for the summer or for a particular hair styled cut.

It is known that there can be a variety of skin and hair coat care problems that may occur after a complete shave down of a dog with double coats.

Clipping your dogs coat does not help with the heat or shedding. Your dog's natural guard coat and undercoat have a purpose in helping to regulate their body temperature and protect them from severe weather conditions.

Those problems that may occur are the the following, but are not limited to:

Loss of hair growth
“Coat Funk” - the coat not growing back in the same texture and or colour prior to shaving.
Alopecia - bald patches
Hyper pigmentation of the skin - darkening of the skin where the coat has not grown back
Sunburn
Bug bites
Loss of Guard Coat - top layer of coat
Cowlick’s - Coat re-growth in different direction
Clipper Burn
Difficulty for your dog to cool down
Your dog can actually shed more than they already do having their double coat

The best way to keep your dog comfortable during warm weather is to:

Bath and brush them regularly
Keep a fresh bowl of water
Make sure there is plenty of shade
Walk them in the early hours of the morning and late in the evening. Avoid taking them out in the midday sun.
A doggy paddling pool
Cooling mats
Do not leave your dog in cars.

We never clip double coated dogs unless it is for health reasons! Humanity before vanity.

Anal Glands

We now offer Anal Glands Expression at Royals Dog Grooming by our fully qualified and trained members of staff.

We can offer Anal Glands Expression with or without a bath and blow dry. If you opt to not have a bath, we will rinse the back area and towel dry.

The anal sacs (anal glands are paired sacs, which sit on either side of the anus at approximately 4 and 8 o'clock.

They routinely fill with fluid used naturally to scent mark. Most dogs empty their anal sacs periodically while toileting but can also empty them suddenly if scared or stressed.

Most dogs don't need manual expression to their anal glands and it's best to only do so when absolutely necessary. Sometime the anal sacs become impacted, inflamed or infected. In these cases, we usually need to step in, manually emptying the sacs by gently expressing them.

Dogs with anal sac disease often lick or chew at their back end, sometimes obsessively. They may rub or scoot their back end on the floor and some struggle to sit down comfortably. You may noticed them straining to toilet, a foul fishy smell, blood around the back end or discharge in the case of infections. These are the usual signs thats Anal Glands need expressing.

Often, in a cooperative patient, impactions can be cleared manually by expressing (emptying) the sacs. If your dog is very sore, is in discomfort, dislikes this area being touched or has infections, we may recommend to visit the vets for further medical treatment.

Once your dogs anal sacs have been expressed by our qualified dog groomers, it is important to regularly empty them every 4-8 weeks to prevent any further inflammation or infections.

As with all procedures, there are risks. We cannot be held liable for any infections, injuries or behavioural changes that may be present before, during or after the procedure.

You will be asked to sign our waiver at your first time using this service for all future appointments.

Ear Plucking

We now offer Ear Plucking at Royals Dog Grooming by our fully qualified and trained members of staff.

There are some dog breeds (not all) that require Ear Plucking.

Leaving the hair to clog up in the ear canal can cause trapped moisture which can lead to ear infections and further complications.

Ear plucking is performed to remove the excess hair from the ear which can assist with maintaining good ear health, helping to keep the ears open, clean and dry.

When excess hair is removed, there is better air circulation in the ear which helps decrease the moisture and humidity within the ear canal, as well as decreasing the amount of wax that gets trapped in the hairs. With an improved airflow, this will reduce the risk of infections.

When performed correctly, ear plucking should not cause pain to your dog. However the sensation during the process can be uncomfortable for some dogs. It's important to keep in mind that dogs have varying levels of sensitivity, and their individual reactions may differ.

The discomfort they may experience during ear plucking is often due to the sensation of hair being pulled from the ear canal, which can feel strange or slightly uncomfortable. The discomfort is usually temporary and subsides once the procedure is complete.

To minimise any potential discomfort, our qualified groomers will use proper techniques, gentle handling and may distract or soothe the dog during the process.

After this procedure, your dog may continuously shake their head due to the sensation of the hair having being removed and airflow returning to the ears. This is normal behaviour and will pass within a few days.

Not all dogs will tolerate ear plucking and if this is the case we recommend to seek vet advise.

Please note we cannot pluck your dogs ears if they are infected. You will need to consult with your vet and seek further treatment.

Although ear plucking is a procedure to help prevent the risk of ear infections, inflammation and wax buildup, it doesn't completely minimise the risks and therefore we cannot be held liable for any infections, inflammation or irritation before, during or after the procedure.

You will be asked to sign our waiver at your first time using this service for all future appointments.

Self-Service Dog Baths

The baths are enclosed in a safe and secure area with a wall divider between the two baths.

There will be a trained member of staff to show you how it works.

You will be provided with our professional equipment; ties points, leash, noose, brushes, towels, dryers, aprons and ear defenders.

Only two people at each bath to bath one dog.

You must be 16+ to bath your dog.

Children to be accompanied by a parent/carer.

We recommend non-slip and waterproof shoes as the floors can get slippy when wet.

Please book by appointment. The last appointment we take is 1-hour before we close.

Please DO NOT enter the salon if your dogs have fleas or are in season or are pregnant!

Please note; when using our dog baths you are fully responsible for the care of your dog, the safety for yourself and your dog. If you do not use our equipment correctly as shown and with care, we have the right to stop you immediately from using our services and ask you to leave the premises.

Please note we may ask you to wait outside a few minutes whilst our groomers finish using the baths or for clean up.

On arrival you will be asked to read and sign our waiver. If you would like to see these beforehand you can request this to be emailed to you.

Teeth Cleaning

For this service we use the Emmi-Pet Ultra Sonic Toothbrush.

This method of dental cleaning is highly effective in removing mild tartar, improving gums, breath odour and overall oral health, however Royals Dog Grooming cannot guarantee the results, effectiveness or suitability for individual pets due to varying external factors.

If dogs become distressed or we discover anything likely to cause discomfort to your pet, or needs veterinary attention we will discontinue immediately and inform you. The best approach to solve this will then be discussed with you.

Each pet will have its own tooth brush head that will not be used on another dog. This is purchased at the initial treatment and will be replaced after 25 treatments or 3 months as the microchip in the toothbrush has a life span.

Some pets may chew the brush head, if this is excessive it may need replacing sooner to maintain effectiveness.

If we feel any teeth are loose or at risk of becoming loose when the plaque comes off, we may request you get your pets’ teeth checked at your veterinarian before further treatment.

It is possible that the tartar build-up will be too great, then a veterinary dental procedure may be necessary initially and then follow up ultrasonic maintenance visits with us.

Royals Dog Grooming cannot be held responsible for any problems occurring from poor dentition before, during or after any ultrasonic treatments.

Royals Dog Grooming treatment is not a veterinary procedure and Royals Dog Grooming cannot diagnose any problems with your dogs mouth. Please have any advisories checked by your veterinarian to then be communicated to us.

If your dog becomes vicious, bites or just simply doesn't allow us to go into their mouths, we have the right to terminate the procedure and we advise to go to the vets for further teeth cleaning. Toothbrush head will be charged if used and any time taken spent with your dog.